Crystal Peak Facility Regulations

Terms and Conditions

RESERVATION REGULATIONS

offers presented on the portal: Crystal Peak Villas & Discover Zakopane

1

Basic information

  1. The rules include the terms for booking properties („Local”), which are available on the websites: https://www.odkryj-zakopane.com/ , https://www.crystal-peak.pl/ (hereinafter referred to as „Portal/Portals”).
  2. The person using the Portal (hereinafter referred to as the „Guest”) undertakes to comply with the provisions of these Regulations.
  3. The premises are rented by:
    GÓRSKA GRUPA HOTELOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Chyców Potok 26 /P.II, 34-500 Zakopane, entered into the register of entrepreneurs at the District Court for Krakow Śródmieście in Krakow, XII Commercial Department of the National Court Register, KRS: 0001095970, NIP: 7361748232 (managing the properties: Osada Widokowa Kościelisko, Apartamenty Odkryj Zakopane, Aparthotel Bachledzki, Apartamenty Maciejka, Apartamenty GGI, Elkowy Zakątek, Górski Kryształ, Małe Żywczańskie, Osada Bachledzki Wierch, Harda House, Monte House Apartments, Willa Mak Residence, Villa 84, Tarasy Strążyska, Crystal Peak Villas).
  4. The information regarding the Landlord chosen by the Guest for the Premises shall be provided in the sales document confirming payment of the rent for the Premises (hereinafter referred to as the „Landlord”).
  5. Contact the Landlord by e-mail at rezerwacja@gorskagrupa.pl or by phone at +48 535 391 391.
  6. The landlord is a small business owner.
  7. The agreement between the Guest and the Hirer can be concluded by making an online booking (via the Portal or in any other way via the Internet), by e-mail, or by telephone.
  8. Prices shown on the Portal may be subject to change. The price applicable to the Guest is the price from the day and time of booking.

2

How do I make a reservation?

  1. Bookings can be made via the Portal, by contacting the email address: rezerwacja@gorskagrupa.pl or by phone at: +48 535 391 391.
  2. The purpose of booking the Premises, the Guest should:
  • to make a reservation for a stay during the specified period, in particular by providing the Guest's surname, first name, and place of residence – the Guest may be asked to provide additional information necessary to make the reservation;
  • to pay a deposit towards the reservation (details of the deposit will be provided after booking accommodation via e-mail – see point 3.3 below).
  1. In response to the booking, the Landlord will send a booking confirmation to the Guest's nominated e-mail address, which shall include:
  • the guest's period of stay at the given facility,
  • the amount due for rent,
  • information regarding the amount of the deposit and the payment deadline,
  • information on how to settle lease payments for the Property.

 

  1. Upon payment of the deposit for the reservation, the Guest will receive an e-mail confirming the payment and the information needed to use the Premises.
  2. The guest is required to pay a deposit of 30% of the reservation value at the time of booking.
  3. The guest is obliged to pay the remaining amount of 70% of the booking value, by:
  • 14 days before the planned arrival – applies to low-season bookings,
  • 30 days before planned arrival – applies to high season and special date bookings.
  1. The above payment terms constitute a so-called Flexible Offer.
  2. The obligation to pay the remaining amount referred to in paragraph 7 above does not apply in situations where, in agreement with the Landlord, the remaining amount is payable on the day of arrival at the Property. In this situation, the payment referred to in paragraph 7 above is payable no later than the day of arrival.
  3. The so-called low and high seasons change from year to year. For current information on the low and high seasons, please contact the Lessor (contact details in § 1 para. 5 of the Terms and Conditions).
  4. Special periods shall include, in particular: holidays (meaning public holidays), recesses (meaning winter holiday periods), long weekends (meaning weekends that fall alongside holidays), New Year's Eve, and summer holidays.
  5. For bookings made shortly before the planned arrival, a payment of 100% of the booking value is required. In such cases, cancellation of the booking results in the loss of the entire amount paid.
  6. Failure to pay the deposit or the price within the deadlines specified above grants the Hirer the right to cancel the reservation and retain the deposit, in accordance with applicable law.
  7. The Landlord may offer special rental conditions if the Guest decides to waive the possibility of cancelling the rental or modifying the rental period (Non-refundable offer). A booking fee of 100 % of the booking value is required. Details are provided by the Landlord at the e-mail address indicated in § 1 point 5 of the Regulations.
  8. A local tourist tax is payable for each night of stay within the locality of the Premises, which is not included in the price of your stay as advertised on the Portal. The fee is payable in cash to the establishment's employee. If check-in is after 8:00 PM, the establishment's employee will come the following day by 12:00 PM at the latest to collect the payment.
  9. If the Guest wishes for the Landlord to issue an invoice „to a company”, they are obliged to provide this information before making the payment, along with the company's NIP number.

3

How do I change a booking?

  1. Modification of the reservation is only possible through an individual agreement with the Renter on individually established terms. Approval of the reservation modification takes place in the form of confirmation by e-mail.
  2. A guest may transfer all rights they are entitled to under a reservation to another person, provided that person simultaneously takes over all obligations arising from that reservation. In this situation, the Lessor must be immediately notified of the reservation change, providing the personal details of the person taking over the rights and obligations arising from the agreement. The person taking over the reservation is then obliged to confirm this fact via email, modifying the reservation with the necessary personal data.

4

Jak mogę anulować rezerwację?

  1. The cancellation of a reservation is made in accordance with the terms and conditions specified in the Regulations, unless the Guest has waived their right to cancel the reservation.
  2. In order to cancel a reservation, the Guest is obliged to submit a reservation cancellation notice to the email address: rezerwacja@gorskagrupa.pl or by telephone. In the case of using a Non-Refundable Offer, the Guest is not entitled to cancel the reservation.
  3. In the event of a cancellation, the Landlord is entitled to retain the full deposit. The deposit shall only be refunded under the conditions stated below.
  4. The guest is entitled to a full refund of the deposit if the booking is cancelled within the following timeframes:
  • at least 14 days before the planned arrival – applies to low season bookings,
  • at least 30 days before the planned arrival – applies to bookings during peak season and special dates (e.g.: holidays, school breaks, long weekends, New Year's Eve, summer holidays).
  1. The above payment rules include the so-called Flexible Offer.
  2. In the event of cancellation within the aforementioned periods, the deposit will be refunded within 7 working days of the declaration being submitted.
  3. In other cases, cancelling a booking may result in the loss of the deposit.

5

Additional services

  1. Animals are not acceptable.
  2. The loss of apartment keys will incur a charge of 200 PLN.

6

Information

  1. Making a reservation for accommodation constitutes a declaration of having read these Regulations and an acceptance of their provisions. The rental price includes utility charges (gas, electricity, water).
  2. Photographs of accommodation facilities presented in advertisements and offers on the website are for illustrative and informational purposes only. The guest is not entitled to any claims related to the non-conformity of the facility with the contract if the equipment or condition of the premises are not fully identical to those presented in the photographs, provided that the standard of the facility and equipment corresponds to the standard presented in the photographs and offer.
  • 7

Hotel day

  1. Check-in time is from 4:00 PM on the day of arrival to 11:00 AM on the day of departure.

8

Check-in and key collection

  1. Check-in and key collection take place at the Crystal Peak Villas property at Karpielówka Boczna 21, 34-511 Kościelisko. The guest will receive a phone number for the gate, which will allow entry onto the property. Keys will be left in lockboxes at the entrances to the buildings. The guest will receive full instructions regarding key collection from an Odkryj- Zakopane employee on the day of arrival.
  2. Admission to the premises and the necessary check-in instructions will only be provided once the Guest has paid the outstanding balance of% the reservation value plus any additional charges, less any payments already made, and has completed and electronically signed the registration card.
  3. A local tourist tax is payable on-site upon check-in, in accordance with current local regulations. The fee is payable in cash.
  4. The possibility of an early check-in or a late check-out is only possible with the consent of an Odkryj Zakopane employee, only if the apartment is prepared and available. Additional fees may apply.

9

Check-out and key handover

  1. Check-out and key return take place at the rented Crystal Peak building. Guests should leave the keys in the lockers at the rented apartment building, no later than 11:00 AM on the day of departure. Exceeding this time will result in a charge of 200 PLN.
  2. Guests intending to extend their stay are required to report this intention no later than the day before their scheduled departure during office hours. Any extension of the hotel day requires written confirmation from an employee of Odkryj-Zakopane via email and payment of an additional fee. Reservations can only be extended subject to the availability of the apartment on the departure day.
  3. Should the employees of Odkryj-Zakopane not be notified of the intention to extend their stay, and consequently, consent to the extension is not received, the Landlord reserves the right to commission the removal of items left by the Guests in the apartment and deposit them in another vacant premises or customer service office.
  4. A guest who extends their stay without authorisation will be charged the maximum daily rate for the accommodation occupied, for each commenced day of unauthorised stay. If such unauthorised stay prevents the room occupied from being released for subsequent bookings to third parties, the Guest will be obliged to bear a cost equal to twice the value of the entire booking that did not materialise.

10

Deposit

  1. The Landlord reserves the right to pre-authorise the Guest's credit card for a sum of 1000.00 PLN at check-in, depending on the type of apartment, as security against any damages during the stay. The deposit will be returned in full within 3 working days after inspection of the apartment, if no damage has been caused to the apartment. The deposit may be used to cover potential damages, contractual penalties, or additional cleaning costs.

11

Vehicle parking

  1. A maximum of two parking spaces are allocated per apartment; reservations must be made and availability checked. Guests are obliged to park in the space designated by staff. Vehicles are forbidden to be left in any spaces other than those designated/indicated by staff.
  2. The guest is required to provide the vehicle's registration number to the Rental Company employee upon check-in.
  1. Parking of undeclared vehicles on the premises is prohibited during check-in.

12

House Rules

  1. Night-time quiet
    • Guests are required to maintain the accommodation in its current state and to observe good neighbourly conduct, particularly by respecting quiet hours between 10:00 PM and 7:00 AM. Organising any type of party at the accommodation is forbidden (violation of these rules will incur a penalty of 1000.00 PLN for each infringement of quiet hours and for any necessary intervention by facility security, commensurate with the costs incurred and the intervention).
    • Failure to comply with the regulations will result in eviction from the apartment without a refund of the booking cost.
  2. Responsibility for the apartment
    • In the event of damage to the rented accommodation, the Guest is obliged to pay compensation equivalent to the damage incurred and lost profits in the case of damage preventing the use of the accommodation. The Guest bears financial responsibility for all types of damage, destruction of equipment and technical devices, caused through their fault, as well as as a consequence of the actions and omissions of themselves and their visitors.
    • The Guest is obliged to report any discrepancies in the condition of the apartment or its furnishings to the Landlord no later than the day of handover of the accommodation to the Guest. Failure to report defects or faults will be deemed as the Guest's acceptance of the accommodation as fault-free, and fully compliant with the agreement and reservation.
    • Guests are required to maintain the apartment in its original condition. The landlord reserves the right to charge the guest for non-standard cleaning of the premises up to PLN 500. Guests are required to sort and dispose of waste in the appropriately marked bins on the property.
    • Upon each departure from the premises, guests are required to close all windows and to lock the exit door with all the keys they have been issued.
    • The Guest is obliged to pay special attention to the proper operation of water valves and electrical equipment. For fire protection reasons, the Guest may not use any electrical appliances that are not part of the premises' equipment, with the exception of: chargers for mobile phones, laptops, and other mobile devices, shavers, and hairdryers.
    • Furniture must not be moved within the accommodation without the Landlord's permission.
    • In the event of losing the keys to the accommodation, the Guest is obliged to pay a fee of PLN 200.00. If the Guest fails to make the payment, the amount due will be deducted from the pre-authorisation or cash deposit paid at the time of check-in to the accommodation.
    • Guests are required to leave washed dishes and kitchen utensils, and to dispose of rubbish before leaving the apartment.
  3. No smoking
    • Smoking is strictly prohibited on the premises. In the event of a breach of this prohibition, the Guest is obliged to immediately pay a contractual penalty of PLN 500.00. Should the Guest fail to make this payment, the amount due will be deducted from the pre-authorisation or cash deposit paid upon collection of the accommodation.
    • Discarding cigarette butts and rubbish from the balcony of the premises is strictly forbidden.
  4. Stay with children
    • There are no additional charges for the stay of a child under 4 years of age (one child per two adults), sleeping with the adults or in their own cot and not requiring bedding. You must inform the Landlord of this circumstance when making a reservation.
  5. People not registered at the apartment
    • The number of people residing at the property cannot exceed that stated in the booking process and confirmed on the registration card.
    • If this number is exceeded, the Owner reserves the right to charge a fee for each additional person or to terminate the lease agreement with immediate effect without refunding the previously paid fee.
  6. Faults
    • The landlord undertakes to remove any defects that arise in the apartment without undue delay, within a maximum of 24 hours of them being reported, unless the nature of the defect necessitates a longer repair time.
    • Breakdowns caused by reasons beyond the Landlord's control (utility supply, including internet, breakdown of equipment in the apartment, etc.) do not constitute grounds for cancelling a reservation or changing the price for the reserved apartment – the Guest is obliged to pay the full reservation fee.
    • In the event of any defects or breakdowns in the accommodation, the Guest is obliged to grant access to the accommodation to the Landlord's technical service staff or to specialist entities designated by the Landlord. Preventing access to the accommodation or hindering the ability to repair breakdowns occurring in the accommodation constitutes a breach of contract terms. The Guest will be obliged to immediately terminate their stay in the accommodation, and all funds paid towards the current stay will not be refundable.
  7. Acts of God, exceptional circumstances
    • In the event of unforeseeable circumstances, the effects of which cannot be eliminated by ordinary means, the Landlord reserves the right to offer the Guest a substitute property.
    • The lessor has the right to withdraw from the contract in the event of force majeure. This also applies to cases where the personal safety of the Guest or their property cannot be guaranteed for reasons beyond the lessor's control.
    • Amounts paid by the Guest are subject to immediate refund, minus any amounts due for services already rendered.
  8. Items left in the premises
    • The landlord shall not be held responsible for the Guest's property left on the premises of the apartment, parking space, or any area adjacent to the apartment, understood as a common part of the property in which the apartment is located, both during and after the Guest's stay.
  9. Complaints
    • The guest has the right to submit a complaint regarding the conditions of their stay, service standards, or other factors influenced by the Landlord. For a complaint to be considered, it must be submitted in writing, either in person or sent to the Landlord's branch, or via an equivalent electronic method to the address: rezerwacja@gorskagrupa.pl, no later than 5 days from the occurrence of the event related to the complaint. The complaint should include personal details with a correspondence address, email address, contact phone number, reservation number, dates of stay, a description of the situation being complained about, and any claims.
    • A complaint that is in the required form will be processed within a period not exceeding 30 calendar days from the date it is submitted. Information regarding the outcome of the complaint will be provided to the Guest’s email address or correspondence address indicated in the complaint application.

13

Information on the processing of personal data

Kto jest administratorem danych osobowych?

The controller of personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as "GDPR") is GÓRSKA GRUPA HOTELOWA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ.

How can you contact us?

The Administrator can be contacted via electronic correspondence (email: rezerwacja@gorskagrupa.pl) or in writing to the customer service office address: ul. Chyców Potok 26 /P.II, 34-500 Zakopane.

What type of personal data do we process about you?

The Administrator processes only the data necessary to perform the service related to short-term accommodation rentals, in particular: name, surname, email address, contact telephone number, booked accommodation, and stay dates for the booked accommodation. Any additional information voluntarily provided to the Administrator during the booking process will be automatically deleted after the service related to short-term accommodation rentals has been completed.

What is the legal basis and purpose for our processing of your personal data?

Your personal data will be processed on the basis of Article 6(1)(b) of the GDPR, as processing is necessary for the performance of a contract between the Controller and the Guest or for taking steps at the request of the data subject prior to entering into such a contract. The Controller processes Guest data for the purpose of: making accommodation bookings, serving Guests during their stay, processing payments and invoicing for services, sending commercial and marketing information, as well as for the purpose of a simplified booking process in the future, based on historical data from previous bookings.

What rights do Data Subjects have regarding the processing of personal data by a Data Controller?

Individuals whose personal data is processed by the Controller have the right to: access their data and receive a copy of it, the right to rectification of their data, the right to erasure of personal data when data processing is not for the purpose of fulfilling an obligation arising from a legal provision, the right to restriction of data processing, the right to object to data processing, and the right to lodge a complaint with the President of the Personal Data Protection Office.

Do you have to provide your personal details?

Providing personal data is entirely voluntary. However, failure to provide personal data such as an email address, phone number, and full name will prevent you from making a reservation and, consequently, from receiving the service from the Administrator, as well as from being contacted with proposals for related services.

Further information

The Administrator does not profile in connection with the processing of Guests' personal data, nor does it process personal data automatically in a way that affects Guests' rights. The Administrator does not transfer personal data to countries outside the European Economic Area.

14

Final Provisions

  1. The law applicable to disputes between the Lessor and the Guest shall be Polish law. Disputes shall be settled by the Court competent for the Lessor's registered office.
  2. The landlord reserves the right to change the content of the Terms and Conditions at any time.
  3. Any changes will be posted on the Portal and will take effect on the date of their publication.
  4. Users' use of the offer posted on the Portal after the Regulations have been amended signifies their acceptance of them.
  5. The Regulations shall enter into force on the date of publication of the Regulations.

LEX KAMILEK - see the provisions